Helping Our Clients Find Their Way
Ursa Major’s consulting team comprises accomplished industry leaders, successful executives, experienced entrepreneurs and skilled subject matter experts who have each played critical roles in the growth of extraordinary postal – parcel – delivery industry. And, they continue to thrive on addressing the disruptive challenges of this rapidly transforming environment. Their disciplines include strategy, planning, finance, marketing, sales, customer relations, operations, information systems, e-commerce and general management.
We draw from our Major’s talent pool to meet the specific needs of our clients. We take care in selecting consultants for defined projects who have the required disciplinary and subject matter expertise to minimize the learning curve and maximize the engagement impact. Ursa Major is not an overhead-burdened organization driven by demands for headcount productivity. We take a scalable approach to our assignments and are pleased to accept short-term, highly focused tasks and build on them toward long term comprehensive engagements as required.
Ursa Major consultants work hard to earn our clients’ appreciation and confidence. As experienced executives we naturally take a collaborative approach to our engagements working closely with clients to solve problems that we feel to be our own. Together, we develop winning strategies that are practicable and we assist with execution as required.
A Virtual Constellation of Consultant Stars
Founder and Chairman
John founded The PostalVision 2020 Initiative in 2010 out of frustration with what he perceived as the postal industry’s reluctance to acknowledge the approaching tsunami of digital disruptive innovation that was barreling down on our traditional USPS operating model. He sensed a critical need to expose the crisis and collectively discuss what to do about it in an open and objective conversation with all stakeholders.
Having started his career in the seventies as a Postal Service disrupter himself by founding Calico Air Courier, then merging it into DHL Express, John spent the next few decades pushing the postal/parcel envelope at DHL, TNT Skypak, Purolator Courier and pioneer online shipping system developer, Milestone Systems, before beginning his strategy consulting practice advising USPS. Under Coopers & Lybrand and PwC, he thought-led projects on the USPS’s Expedited & Package Services Business Plan, PostOffice Online and International Business Unit strategy. For the latter he led the breakthrough alliance with DHL to create Global Express Guaranteed, the first co-branded USPS product with a competitor. And his counterpart at DHL was Mike Comstock, with whom he would later found Ursa Major Associates in 2000.
John and his Ursa Major colleagues have advised mailing and express delivery industry leaders such as, Pitney Bowes, FedEx, DHL Global Mail, Neopost, as well as many start-ups on strategic issues in the progressively integrating mail and parcel value chain. John has played key advisory roles in several USPS-OIG studies regarding Expanding the Postal Platform into the Digital World, Parcel Strategy, Retail Strategy and IP Strategy. As a well-known and highly respected postal industry expert, John has appeared on CNBC, NPR’s Morning Edition and Marketplace; has been interviewed by the Washington Post, Kiplinger Letter, Post & Parcel and E-Commerce Bytes; has authored Op-Eds for The Hill; is a familiar speaker at industry conferences in the U.S and abroad and has written numerous articles for trade publications.
In all his work, John likes to begin by taking a high-level ‘Google Earth’ view of the postal ecosystem, carefully exploring the transformative nature of its landscape. He endeavors to track the trajectory of the industry and its players while keeping a cautious eye out for hazards and a sharp focus on opportunities. PostalVision 2020 represents the most challenging expedition of John’s career and he welcomes all to join him and his team in exploring what lies ahead for America’s postal ecosystem.
Mike is a seasoned executive with over 30 years of broad management experience. Starting with DHL Worldwide Express in its formative days, Mike played a pivotal role in many aspects of the company’s evolution both in the US and globally. He held numerous positions with DHL in operations and general management with the responsibility for over 3000 staff. His corporate staff experience includes numerous leadership roles as Senior Vice President of Business Systems Development, Senior Vice President of E commerce, and Senior Vice President of Corporate Strategy. Mike has been a key member of numerous DHL global steering groups including Operations, Information Technology and ECommerce.
Originally in conflict with postal operators worldwide, DHL’s relationship with the posts evolved into a cooperative state culminating with the purchase of DHL by Deutsche Post. Bolstered by this new spirit of collaboration, Mike was the DHL architect of the innovative Global Express Guaranteed service developed and implemented jointly with US Postal Service.
Mike is the co-author of two in depth research reports published by Triangle Management; “Cross Border e-Commerce – Improving the Consumer Journey” (2012) and “Domestic Mail Worksharing-USA”(2004)
Consulting clients include Pitney Bowes, FedEx, DHL Global Mail, Innovapost, Triangle Management Services, Swift Optics, Rincon Technologies, InterSchola, and ShippingEasy.com
Mike also held the position of Vice President of Operations for TestMart, an online marketplace for electronic test and measurement equipment. Mike also was the General Manager-Americas for Borderlinx, a Belgium based startup which facilitates cross border eCommerce.
Bryan Klepacki is a recent graduate of Elon University. Upon graduating he immediately began working in Washington, DC for Congressman Richard E. Neal (MA-01). With the 2012 campaign heating up, he ultimately decided to work as a Field Representative for then Congressman Charlie Bass (NH-02). After the dust had settled from the election, Bryan returned to Washington to work with the legislative staff for Senator Kelly Ayotte (NH). This was a particularly unusual path for someone in Washington to take, because Bryan had now worked for both parties in both the Senate and the House in less than two years. After leaving Washington Bryan met John Callan of Ursa Major, Bryan learned of PostalVision2020 and was immediately excited. Looking at the conversation around the postal ecosystem, it was clear that the next generation of Americans were not being asked for their input. Seeing PostalVision2020 as an independent and non-partisan platform to encourage conversation about the future, Bryan jumped on board. With a unique perspective and a tech savvy background Bryan has become a valuable member of the PostalVision2020 team.
Patrick Bartlett is a Senior Management consultant, his clients include Aramex, Canada Post, Kodak, LL Bean, Neopost, Pitney Bowes and USPS. He is a Senior Executive with a proven track record in identifying and exploiting business opportunities that drive bottom line results. He brings to his clients an entrepreneurial management style that has been successful in driving change in large organizations. His strengths include; Strategic Thinking, Creativity, Pragmatic Problem Solving, Catalyst, Effective Leader and Team Builder.
Chuck works for Northrop Grumman IS as their USPS Advocate. He is retired from the U.S. Postal Service where he held various positions including Manager, Business Development and Manager, Strategic Marketing. While at the Postal Service, Chuck participated in development of the Electronic Postmark and served on the Clinton Administration’s National Information Infrastructure’s Privacy Work Group. Chuck’s current areas of emphasis are secure electronic transactions and trusted identities, privacy, innovation management and business evolution.
Rod had a long career as a Postal Service marketing executive where he led product develop teams, developed retail channel strategies and drove USPS national advertising. He is now a postal industry consultant and leadership training facilitator. Rod was intrigued by what seeds might sprout from a dialogue about the possible futures to which America’s postal system might evolve, which is why he became an active supporter of PostalVision 2020 from its beginning.
A Galaxy of Resources
Ursa Major Associates is widely known and respected for its extensive collegial network of industry experts, consultancy affiliates and associated advisors. Our resources enable us to tap into highly specialized functional and technical fields, including market research and data collection, mergers and acquisitions, regulatory and labor affairs, cross-border operations, and virtually any other aspect of the industry.
In order to provide comprehensive consulting services to our clients while retaining our firm’s core focus on strategy, we deliberately work with a number of specialized individual Associate Consultants on an as - needed basis and when advisable and agreeable with our clients, we collaborate with and/or sub-contract to a select group of Affiliated Consultancies.
David R. Allen, OBE, Chairman of DHL Express (UK) Limited
Gene DelPolito, President, Association for Postal Commerce (PostCom) link to- www.postcom.org.
Jeff Jarvis, author What Would Gogle Do?, blogger, www.buzzmachine.com.
Charles Prescott, The Prescott Report - http://prescottreport.com/charles-prescott/about-charles-prescott
Larry Weber, Chairman, W2 Group, author Everywhere: Comprehensive Digital Business Strategy for the Social Media Era, www.w2group.com